Remembering Herb Kelleher

remembering herb kelleher

Herb Kelleher, the man who built Southwest Airlines into one of the most successful American companies, passed away last week. Kelleher was one of my heroes, a fun-loving, hard-working composite of all the traits that make for a successful entrepreneur—vision, perseverance and leadership. You’ve probably heard the legendary story. In 1967, one of Kelleher’s legal […]

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Southwest Delivers an Enlightened Customer Experience

Last week I had my first Southwest experience. For those that have never flown Southwest Airlines, the typical response might be “WHAT?” For those that are devoted Southwest flyers, the response was probably “did you take pictures?” Being an entrepreneur with a commitment to client experience and Raving Fan Service, I was quite familiar with […]

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